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New South Wales · Customer Support
Hire an offshore technical support specialist for NSW businesses
Hire a skilled, English-proficient offshore Technical Support Specialist for your New South Wales business from just A$1,300/month. All Adept Technical Support Specialist candidates are pre-vetted, work AEST hours — giving your NSW team real-time collaboration — and are placed within 10 business days of your brief.
You interview before you hireAEST/AEDT business hoursOne monthly price
$66,500midpoint Australian salary for a technical support specialist
Range $58–75k
5.45%NSW payroll tax on wages above the threshold
New South Wales revenue office
12%super guarantee on top of salary
ATO, from 1 July 2025
$61,139estimated yearly saving vs a typical local hire
Calculated below
Across New South Wales
Technical Support Specialist support for businesses in Sydney, Newcastle and Wollongong.
NSW
Sydney
A dedicated technical support specialist for your Sydney business, working AEST/AEDT hours and using your systems.
NSW technology companies and digital agencies using offshore technical support specialist professionals for technical troubleshooting
Technical Support Specialist from$1,450/mo
NSW
Newcastle
A dedicated technical support specialist for your Newcastle business, working AEST/AEDT hours and using your systems.
NSW ecommerce businesses and online retailers using offshore technical support specialist professionals for ticket management
Technical Support Specialist from$1,450/mo
NSW
Wollongong
A dedicated technical support specialist for your Wollongong business, working AEST/AEDT hours and using your systems.
NSW professional services firms and consultancies using offshore technical support specialist professionals for product knowledge
Technical Support Specialist from$1,450/mo
NSW pricing
Customer Support roles: NSW cost vs Adept.
| Role | AU salary range | Local cost /mo* | Adept /mo + GST | You save |
|---|---|---|---|---|
| Technical Support SpecialistThis page | $58–75k | $6,545 | $1,450 /mo | $61,139/yr |
| Customer Service Representative | $50–65k | $5,659 | $1,250 /mo | $52,910/yr |
| Live Chat Agent | $48–60k | $5,315 | $1,200 /mo | $49,376/yr |
| Inbound Support Agent | $50–62k | $5,512 | $1,200 /mo | $51,738/yr |
| Outbound Support Agent | $50–62k | $5,512 | $1,200 /mo | $51,738/yr |
*Midpoint salary plus 12% super and 5.45% NSW payroll tax (payroll tax applies once total wages pass the state threshold). Adept prices include salary, benefits, laptop, Manila office and HR.
Why NSW businesses hire an offshore technical support specialist
A colleague on your hours, at a fraction of the cost.
- L1/L2 technical support at 40–50% of local support engineer cost
- Extend coverage to business hours plus evening support without shift penalties
- Strong technical aptitude combined with excellent English communication
- NSW businesses save 60–70% hiring an offshore Technical Support Specialist compared to the Sydney market rate of A$58,000–A$75,000 annually
Working hours overlap
Your day is their day shift.
Sydney (AEST)9:00am
Manila (PHT)7:00am
Manila is 2 hours behind Sydney (3 in daylight saving), so your business day is a normal day shift for them.
What level of technical issues can they resolve?
L1 (account, billing, basic product) and L2 (configuration, integrations, software troubleshooting) are within scope. L3 engineering escalations go to your dev team.
Can they handle SaaS product support?
Yes. Technical support for SaaS platforms — configuration, API usage, user permissions, and integration issues — is a common placement.
Do they document support workflows?
Yes. Building and maintaining a knowledge base, FAQ articles, and internal runbooks is expected of senior technical support specialists.
Can they do remote screen share sessions?
Yes. TeamViewer, Zoom screen share, and browser-based remote tools are standard for technical support delivery.
How do they stay current on product updates?
Via product release notes, internal wiki, and regular syncs with your product or engineering team. Clear product knowledge management is set up during onboarding.
Managed from Australia, based in Manila
Meet NSW-ready customer support talent.
Book a call with our Australian team and we'll send you profiles to interview.
