CS-1520
Candidate #CS-1520
Customer Service Representative · 4 years experience · Zendesk, Live chat support, Complaint handling / de-escalation
$1,000per month + GST
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Customer Support role
Hire an offshore Outbound Support Agent
An Outbound Support Agent makes proactive customer calls — following up on enquiries, checking satisfaction, confirming appointments, and conducting customer surveys to build loyalty and gather feedback.
$1,200per month + GST, all-in
$50–62kAustralian salary range
$51,738est. saving a year (NSW)*
What they do
A outbound support agent who handles outbound calling, customer follow-up, survey management, appointment confirmation, crm updates, relationship building and script adherence, full time and dedicated to your business.
Why hire offshore
01
Proactive customer outreach at a fraction of local contact centre cost
02
Improve customer retention through consistent follow-up
03
Structured outbound programs that local teams rarely have time to run
Skills
Outbound calling Customer follow-up Survey management Appointment confirmation CRM updates Relationship building Script adherence
Software they use
SaSalesforceHuHubSpotDiDialpadRiRingCentralGoGoogle Sheets
Cost comparison
What a outbound support agent costs a year
Local figures are salary plus 12% super and NSW payroll tax.
$25k
$50k
$59k
$66k
$73k
$14k
Local entry$50k salaryLocal typical$56k salaryLocal senior$62k salaryAdept$1,200/mo
Estimated saving
78%
About $51,738 a year against a typical local hire in NSW, before recruitment fees, leave cover, equipment and desk space.
A typical day
What a working day can look like
An example in Sydney time. Your outbound support agent follows your priorities and your tools.
8:30am
Overnight queue
Clears tickets that came in overnight, oldest first.
10:00am
Live chat
Answers chat and email in your tone, using your macros.
11:30am
Calls
Handles inbound calls and call-backs on your phone system.
1:30pm
Returns and fixes
Processes refunds, returns and account changes within your rules.
3:30pm
Knowledge base
Updates help articles when the same question comes up twice.
5:00pm
Shift report
Shares volumes, open tickets and anything you should know.
Available talent
Customer Support talent you can interview
1 available nowSee all customer support talent
Questions
Hiring a outbound support agent
Something else on your mind? Our Australian team can talk it through.
What types of outbound calls can they make?
Post-purchase check-ins, appointment reminders, satisfaction surveys, reactivation calls for lapsed customers, and collections follow-up.
How do they differ from an SDR?
An Outbound Support Agent focuses on existing customers and satisfaction. An SDR focuses on new business prospecting.
Can they handle customer collections?
Yes, for soft collections — friendly reminders and payment plan discussions. Hard collections requiring legal knowledge are handled differently.
How are they scripted and trained?
You provide call scripts and product training. Agents are briefed and a trial period of supervised calls ensures quality before independent calling begins.
What call data do they report?
Call volume, connection rate, outcome categories, and CSAT scores. Reports are delivered weekly or daily depending on program requirements.
Where they work
Industries and states
*Estimate compares $14,400 a year with a $56,000 salary plus 12% super and NSW payroll tax (5.45%, payable once wages pass the state threshold).
Ready when you are
Meet your outbound support agent this month
Tell us what you need and we'll shortlist candidates for you to interview. $1,200 a month + GST, with no upfront fees.
