CS-1520
Candidate #CS-1520
Customer Service Representative · 4 years experience · Zendesk, Live chat support, Complaint handling / de-escalation
$1,000per month + GST
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Customer Support role
Hire an offshore Live Chat Agent
A Live Chat Agent provides real-time support to website visitors and customers — answering questions, qualifying leads, guiding purchases, and resolving basic issues via chat to improve conversion and satisfaction.
$1,200per month + GST, all-in
$48–60kAustralian salary range
$49,376est. saving a year (NSW)*
What they do
A live chat agent who handles live chat, fast typing, product knowledge, lead qualification, escalation, crm updates and empathy, full time and dedicated to your business.
Why hire offshore
01
Keep chat response times under 60 seconds without a local hire
02
Simultaneously handle 3–5 concurrent chats — high efficiency for peak traffic
03
Improve website conversion by converting browsers to buyers via proactive engagement
Skills
Live chat Fast typing Product knowledge Lead qualification Escalation CRM updates Empathy
Software they use
InIntercomDrDriftZeZendesk ChatHuHubSpot Live ChatFrFreshchat
Cost comparison
What a live chat agent costs a year
Local figures are salary plus 12% super and NSW payroll tax.
$25k
$50k
$57k
$64k
$71k
$14k
Local entry$48k salaryLocal typical$54k salaryLocal senior$60k salaryAdept$1,200/mo
Estimated saving
77%
About $49,376 a year against a typical local hire in NSW, before recruitment fees, leave cover, equipment and desk space.
A typical day
What a working day can look like
An example in Sydney time. Your live chat agent follows your priorities and your tools.
8:30am
Overnight queue
Clears tickets that came in overnight, oldest first.
10:00am
Live chat
Answers chat and email in your tone, using your macros.
11:30am
Calls
Handles inbound calls and call-backs on your phone system.
1:30pm
Returns and fixes
Processes refunds, returns and account changes within your rules.
3:30pm
Knowledge base
Updates help articles when the same question comes up twice.
5:00pm
Shift report
Shares volumes, open tickets and anything you should know.
Available talent
Customer Support talent you can interview
1 available nowSee all customer support talent
Questions
Hiring a live chat agent
Something else on your mind? Our Australian team can talk it through.
Can they handle multiple concurrent chats?
Yes. Trained live chat agents handle 3–5 concurrent conversations while maintaining quality and response speed.
Can they qualify leads via chat?
Yes. Running a qualification script, capturing contact details, and routing warm leads to sales is a standard live chat workflow.
Can they also handle support tickets between chats?
Yes. During lower traffic periods, live chat agents routinely handle email tickets to keep their productivity high.
What hours can they cover?
Philippine Standard Time is well-suited to covering Australian business hours or extended evening hours.
Can they work from pre-written canned responses?
Yes. Building and using a canned response library speeds up common enquiries and ensures consistent messaging.
Where they work
Industries and states
*Estimate compares $14,400 a year with a $54,000 salary plus 12% super and NSW payroll tax (5.45%, payable once wages pass the state threshold).
Ready when you are
Meet your live chat agent this month
Tell us what you need and we'll shortlist candidates for you to interview. $1,200 a month + GST, with no upfront fees.
