What types of outbound calls can they make?

Post-purchase check-ins, appointment reminders, satisfaction surveys, reactivation calls for lapsed customers, and collections follow-up.

How do they differ from an SDR?

An Outbound Support Agent focuses on existing customers and satisfaction. An SDR focuses on new business prospecting.

Can they handle customer collections?

Yes, for soft collections — friendly reminders and payment plan discussions. Hard collections requiring legal knowledge are handled differently.

How are they scripted and trained?

You provide call scripts and product training. Agents are briefed and a trial period of supervised calls ensures quality before independent calling begins.

What call data do they report?

Call volume, connection rate, outcome categories, and CSAT scores. Reports are delivered weekly or daily depending on program requirements.

Customer SupportFrom A$1,100/mo·New South Wales ↗

Hire an Offshore Outbound Support Agent in New South Wales

Hire a skilled, English-proficient offshore Outbound Support Agent for your New South Wales business from just A$1,100/month. All Adept Outbound Support Agent candidates are pre-vetted, work AEST hours — giving your NSW team real-time collaboration — and are placed within 10 business days of your brief.

Hire a Outbound Support Agent in NSW ← All NSW roles

Skills Required

What a Outbound Support Agent brings to your team

Outbound callingCustomer follow-upSurvey managementAppointment confirmationCRM updatesRelationship buildingScript adherence

Tools Commonly Used

Software they're ready to use

SalesforceHubSpotDialpadRingCentralGoogle Sheets

Cost Comparison

What New South Wales businesses save

AU Equivalent Salary

$50,000–$62,000

per year (annual AUD)

Typical local hire cost for a Outbound Support Agent in New South Wales, excluding super and overheads.

Adept rate

Adept Monthly Fee

$1,100–$1,500

per month (AUD, all-in)

$13,200–$18,000 per year. Includes talent, HR, payroll, and compliance.

Estimated annual saving

~A$40,400 per year

Based on midpoint New South Wales salary vs average Adept annual fee. Excludes super, leave loading, and local recruitment costs.

Why Offshore in NSW

Why hire an offshore Outbound Support Agent in New South Wales?

Proactive customer outreach at a fraction of local contact centre cost

Improve customer retention through consistent follow-up

Structured outbound programs that local teams rarely have time to run

NSW businesses save 60–70% hiring an offshore Outbound Support Agent compared to the Sydney market rate of A$50,000–A$62,000 annually

Real Examples

How NSW businesses use offshore Outbound Support Agents

NSW healthcare providers and medical clinics using offshore outbound support agent professionals for outbound calling

NSW insurance brokers and underwriting firms using offshore outbound support agent professionals for customer follow-up

NSW ecommerce businesses and online retailers using offshore outbound support agent professionals for survey management

NSW professional services firms and consultancies using offshore outbound support agent professionals for appointment confirmation

Explore More

← All New South Wales roles Outbound Support Agent — full role profile →Hire Virtual Assistant →Hire Executive Assistant →Hire Receptionist →

Common Questions

Hiring a Outbound Support Agent in New South Wales — FAQs

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Tell us your requirements and we'll match you with a pre-vetted Outbound Support Agent in as little as 10 business days. From A$1,100/mo, all-inclusive.

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