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New South Wales · Customer Support
Hire an offshore outbound support agent for NSW businesses
Hire a skilled, English-proficient offshore Outbound Support Agent for your New South Wales business from just A$1,100/month. All Adept Outbound Support Agent candidates are pre-vetted, work AEST hours — giving your NSW team real-time collaboration — and are placed within 10 business days of your brief.
You interview before you hireAEST/AEDT business hoursOne monthly price
$56,000midpoint Australian salary for a outbound support agent
Range $50–62k
5.45%NSW payroll tax on wages above the threshold
New South Wales revenue office
12%super guarantee on top of salary
ATO, from 1 July 2025
$51,738estimated yearly saving vs a typical local hire
Calculated below
Across New South Wales
Outbound Support Agent support for businesses in Sydney, Newcastle and Wollongong.
NSW
Sydney
A dedicated outbound support agent for your Sydney business, working AEST/AEDT hours and using your systems.
NSW healthcare providers and medical clinics using offshore outbound support agent professionals for outbound calling
Outbound Support Agent from$1,200/mo
NSW
Newcastle
A dedicated outbound support agent for your Newcastle business, working AEST/AEDT hours and using your systems.
NSW insurance brokers and underwriting firms using offshore outbound support agent professionals for customer follow-up
Outbound Support Agent from$1,200/mo
NSW
Wollongong
A dedicated outbound support agent for your Wollongong business, working AEST/AEDT hours and using your systems.
NSW ecommerce businesses and online retailers using offshore outbound support agent professionals for survey management
Outbound Support Agent from$1,200/mo
NSW pricing
Customer Support roles: NSW cost vs Adept.
| Role | AU salary range | Local cost /mo* | Adept /mo + GST | You save |
|---|---|---|---|---|
| Outbound Support AgentThis page | $50–62k | $5,512 | $1,200 /mo | $51,738/yr |
| Customer Service Representative | $50–65k | $5,659 | $1,250 /mo | $52,910/yr |
| Technical Support Specialist | $58–75k | $6,545 | $1,450 /mo | $61,139/yr |
| Live Chat Agent | $48–60k | $5,315 | $1,200 /mo | $49,376/yr |
| Inbound Support Agent | $50–62k | $5,512 | $1,200 /mo | $51,738/yr |
*Midpoint salary plus 12% super and 5.45% NSW payroll tax (payroll tax applies once total wages pass the state threshold). Adept prices include salary, benefits, laptop, Manila office and HR.
Why NSW businesses hire an offshore outbound support agent
A colleague on your hours, at a fraction of the cost.
- Proactive customer outreach at a fraction of local contact centre cost
- Improve customer retention through consistent follow-up
- Structured outbound programs that local teams rarely have time to run
- NSW businesses save 60–70% hiring an offshore Outbound Support Agent compared to the Sydney market rate of A$50,000–A$62,000 annually
Working hours overlap
Your day is their day shift.
Sydney (AEST)9:00am
Manila (PHT)7:00am
Manila is 2 hours behind Sydney (3 in daylight saving), so your business day is a normal day shift for them.
What types of outbound calls can they make?
Post-purchase check-ins, appointment reminders, satisfaction surveys, reactivation calls for lapsed customers, and collections follow-up.
How do they differ from an SDR?
An Outbound Support Agent focuses on existing customers and satisfaction. An SDR focuses on new business prospecting.
Can they handle customer collections?
Yes, for soft collections — friendly reminders and payment plan discussions. Hard collections requiring legal knowledge are handled differently.
How are they scripted and trained?
You provide call scripts and product training. Agents are briefed and a trial period of supervised calls ensures quality before independent calling begins.
What call data do they report?
Call volume, connection rate, outcome categories, and CSAT scores. Reports are delivered weekly or daily depending on program requirements.
Managed from Australia, based in Manila
Meet NSW-ready customer support talent.
Book a call with our Australian team and we'll send you profiles to interview.
