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New South Wales · Customer Support
Hire an offshore live chat agent for NSW businesses
Hire a skilled, English-proficient offshore Live Chat Agent for your New South Wales business from just A$1,100/month. All Adept Live Chat Agent candidates are pre-vetted, work AEST hours — giving your NSW team real-time collaboration — and are placed within 10 business days of your brief.
You interview before you hireAEST/AEDT business hoursOne monthly price
$54,000midpoint Australian salary for a live chat agent
Range $48–60k
5.45%NSW payroll tax on wages above the threshold
New South Wales revenue office
12%super guarantee on top of salary
ATO, from 1 July 2025
$49,376estimated yearly saving vs a typical local hire
Calculated below
Across New South Wales
Live Chat Agent support for businesses in Sydney, Newcastle and Wollongong.
NSW
Sydney
A dedicated live chat agent for your Sydney business, working AEST/AEDT hours and using your systems.
NSW ecommerce businesses and online retailers using offshore live chat agent professionals for live chat
Live Chat Agent from$1,200/mo
NSW
Newcastle
A dedicated live chat agent for your Newcastle business, working AEST/AEDT hours and using your systems.
NSW professional services firms and consultancies using offshore live chat agent professionals for fast typing
Live Chat Agent from$1,200/mo
NSW
Wollongong
A dedicated live chat agent for your Wollongong business, working AEST/AEDT hours and using your systems.
NSW technology companies and digital agencies using offshore live chat agent professionals for product knowledge
Live Chat Agent from$1,200/mo
NSW pricing
Customer Support roles: NSW cost vs Adept.
| Role | AU salary range | Local cost /mo* | Adept /mo + GST | You save |
|---|---|---|---|---|
| Live Chat AgentThis page | $48–60k | $5,315 | $1,200 /mo | $49,376/yr |
| Customer Service Representative | $50–65k | $5,659 | $1,250 /mo | $52,910/yr |
| Technical Support Specialist | $58–75k | $6,545 | $1,450 /mo | $61,139/yr |
| Inbound Support Agent | $50–62k | $5,512 | $1,200 /mo | $51,738/yr |
| Outbound Support Agent | $50–62k | $5,512 | $1,200 /mo | $51,738/yr |
*Midpoint salary plus 12% super and 5.45% NSW payroll tax (payroll tax applies once total wages pass the state threshold). Adept prices include salary, benefits, laptop, Manila office and HR.
Why NSW businesses hire an offshore live chat agent
A colleague on your hours, at a fraction of the cost.
- Keep chat response times under 60 seconds without a local hire
- Simultaneously handle 3–5 concurrent chats — high efficiency for peak traffic
- Improve website conversion by converting browsers to buyers via proactive engagement
- NSW businesses save 60–70% hiring an offshore Live Chat Agent compared to the Sydney market rate of A$48,000–A$60,000 annually
Working hours overlap
Your day is their day shift.
Sydney (AEST)9:00am
Manila (PHT)7:00am
Manila is 2 hours behind Sydney (3 in daylight saving), so your business day is a normal day shift for them.
Can they handle multiple concurrent chats?
Yes. Trained live chat agents handle 3–5 concurrent conversations while maintaining quality and response speed.
Can they qualify leads via chat?
Yes. Running a qualification script, capturing contact details, and routing warm leads to sales is a standard live chat workflow.
Can they also handle support tickets between chats?
Yes. During lower traffic periods, live chat agents routinely handle email tickets to keep their productivity high.
What hours can they cover?
Philippine Standard Time is well-suited to covering Australian business hours or extended evening hours.
Can they work from pre-written canned responses?
Yes. Building and using a canned response library speeds up common enquiries and ensures consistent messaging.
Managed from Australia, based in Manila
Meet NSW-ready customer support talent.
Book a call with our Australian team and we'll send you profiles to interview.
