Loading the page…
New South Wales · Customer Support
Hire an offshore customer service representative for NSW businesses
Hire a skilled, English-proficient offshore Customer Service Representative for your New South Wales business from just A$1,100/month. All Adept Customer Service Representative candidates are pre-vetted, work AEST hours — giving your NSW team real-time collaboration — and are placed within 10 business days of your brief.
You interview before you hireAEST/AEDT business hoursOne monthly price
$57,500midpoint Australian salary for a customer service representative
Range $50–65k
5.45%NSW payroll tax on wages above the threshold
New South Wales revenue office
12%super guarantee on top of salary
ATO, from 1 July 2025
$52,910estimated yearly saving vs a typical local hire
Calculated below
Across New South Wales
Customer Service Representative support for businesses in Sydney, Newcastle and Wollongong.
NSW
Sydney
A dedicated customer service representative for your Sydney business, working AEST/AEDT hours and using your systems.
NSW ecommerce businesses and online retailers using offshore customer service representative professionals for inbound support
Customer Service Representative from$1,250/mo
NSW
Newcastle
A dedicated customer service representative for your Newcastle business, working AEST/AEDT hours and using your systems.
NSW hospitality businesses and tourism operators using offshore customer service representative professionals for issue resolution
Customer Service Representative from$1,250/mo
NSW
Wollongong
A dedicated customer service representative for your Wollongong business, working AEST/AEDT hours and using your systems.
NSW healthcare providers and medical clinics using offshore customer service representative professionals for crm updates
Customer Service Representative from$1,250/mo
NSW pricing
Customer Support roles: NSW cost vs Adept.
| Role | AU salary range | Local cost /mo* | Adept /mo + GST | You save |
|---|---|---|---|---|
| Customer Service RepresentativeThis page | $50–65k | $5,659 | $1,250 /mo | $52,910/yr |
| Technical Support Specialist | $58–75k | $6,545 | $1,450 /mo | $61,139/yr |
| Live Chat Agent | $48–60k | $5,315 | $1,200 /mo | $49,376/yr |
| Inbound Support Agent | $50–62k | $5,512 | $1,200 /mo | $51,738/yr |
| Outbound Support Agent | $50–62k | $5,512 | $1,200 /mo | $51,738/yr |
*Midpoint salary plus 12% super and 5.45% NSW payroll tax (payroll tax applies once total wages pass the state threshold). Adept prices include salary, benefits, laptop, Manila office and HR.
Why NSW businesses hire an offshore customer service representative
A colleague on your hours, at a fraction of the cost.
- Extend support coverage and volume at 50–60% of local CS cost
- Filipino customer service staff are globally recognised for warmth and English proficiency
- Scale up during peak periods without permanent local headcount increases
- NSW businesses save 60–70% hiring an offshore Customer Service Representative compared to the Sydney market rate of A$50,000–A$65,000 annually
Working hours overlap
Your day is their day shift.
Sydney (AEST)9:00am
Manila (PHT)7:00am
Manila is 2 hours behind Sydney (3 in daylight saving), so your business day is a normal day shift for them.
Can offshore CSRs handle Australian customers effectively?
Yes. Filipino CSRs are globally regarded for their friendly communication style and clear English, which resonates well with Australian customers.
Can they work across phone, email, and chat?
Yes. Most CSRs handle all three channels. You can also specialise by channel depending on your support structure.
How do we handle escalations?
Tier 1 issues are resolved by the offshore team. Complex complaints or sensitive cases are escalated via defined protocols to your local team.
Can they use our existing helpdesk (Zendesk, Freshdesk)?
Yes. Most CSRs are experienced with major helpdesk platforms and require only brief onboarding on your specific configuration.
Can they work outside business hours?
Yes. Shift arrangements can extend coverage into evenings or provide weekend support depending on your needs.
Managed from Australia, based in Manila
Meet NSW-ready customer support talent.
Book a call with our Australian team and we'll send you profiles to interview.
