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IndustriesHealthcare
Healthcare · 10 roles
Offshore staff for healthcare.
Healthcare providers across Australia are facing mounting administrative burdens that pull clinical staff away from patient care. Adept places trained offshore healthcare administrators who handle the back-office so your clinicians can focus on what they do best. From appointment scheduling to medical billing, we staff the support layer that keeps your practice running.
Why offshore
Why healthcare businesses hire with us.
01
Reduce non-clinical labour costs while maintaining patient experience standards
02
Handle appointment volumes and follow-up communications without hiring locally
03
Support Medicare billing and claims processing at a fraction of local rates
04
Extend your admin coverage without the cost of overtime or agency staff
Roles for healthcare
10 roles, priced per month.
Virtual Assistant
AU salary $50–65k$1,250 /mo + GST
Receptionist
AU salary $48–60k$1,300 /mo + GST
Customer Service Representative
AU salary $50–65k$1,250 /mo + GST
Inbound Support Agent
AU salary $50–62k$1,200 /mo + GST
Outbound Support Agent
AU salary $50–62k$1,200 /mo + GST
Medical Virtual Assistant
AU salary $55–70k$1,350 /mo + GST
Medical Coder
AU salary $60–78k$1,450 /mo + GST
Medical Biller
AU salary $55–70k$1,350 /mo + GST
Medical Transcriptionist
AU salary $52–65k$1,200 /mo + GST
Patient Coordinator
AU salary $52–65k$1,200 /mo + GST
What they take off your plate
The work that piles up every week.
The healthcare sector is one of the most paperwork-intensive in Australia. Practices, clinics, and aged care providers all rely on efficient admin to remain viable. Offshore healthcare administration is a proven model — and Adept ensures every candidate understands Australian healthcare systems.
Appointment scheduling and recall management
Medicare and private health fund billing support
Patient record management and data entry
Referral coordination and specialist booking
Insurance claim follow-up and reconciliation
Telehealth coordination and patient communications
Software
Tools these roles work in.
Best PracticeMicrosoft 365RingCentralClinikoEclipseGoogle WorkspaceHotdocSalesforce Service Cloud
Using something else? Tell us at the brief and we'll shortlist people who know it.
Do your healthcare candidates understand Australian Medicare?
Yes. We specifically source candidates with exposure to Australian Medicare billing, MBS item numbers, and private health fund processing. Training on your specific PMS (Best Practice, Zedmed, Cliniko, etc.) is provided during onboarding.
How is patient data privacy handled?
All offshore staff sign NDA and data handling agreements aligned with the Australian Privacy Act and healthcare-specific obligations. They operate within your systems under your access controls — no data leaves your approved infrastructure.
Can offshore staff interact directly with patients?
Yes, via email, live chat, and patient portals. Phone-based patient interaction is possible via VoIP with Australian numbers. Many of our healthcare clients use offshore staff for outbound recall calls and appointment confirmations.
What healthcare software do your candidates typically know?
Common platforms include Best Practice, Medical Director, Cliniko, Zedmed, Genie, and HotDoc. We match candidates to your specific stack or train them on it during the onboarding period.
Is this suitable for aged care providers?
Absolutely. Aged care providers use our staff for rostering support, care documentation admin, NDIS plan management assistance, and family communication coordination. It's a growing segment of our healthcare placements.
For healthcare
Hand over the admin by next month.
Tell us about your workload. We'll recommend the right roles and send you profiles to interview.
