H-1723
Candidate #H-1723
Medical Receptionist & Healthcare Admin · 4 years experience · Best Practice / MedicalDirector, Appointment scheduling, Medicare & private health billing
$1,100per month + GST
Loading the page…
Healthcare role
Hire an offshore Patient Coordinator
A Patient Coordinator serves as the first point of contact for patients — managing bookings, answering health queries, coordinating referrals, and ensuring every patient receives timely, compassionate administrative support.
$1,200per month + GST, all-in
$52–65kAustralian salary range
$54,691est. saving a year (NSW)*
What they do
A patient coordinator who handles patient scheduling, health enquiry handling, referral coordination, patient communication, appointment reminders, insurance checking and empathy, full time and dedicated to your business.
Why hire offshore
01
Warm, professional patient communication at 40–50% of local receptionist cost
02
Reduce no-shows with proactive appointment reminders and follow-up
03
Free clinical staff from phone and admin work to focus on care
Skills
Patient scheduling Health enquiry handling Referral coordination Patient communication Appointment reminders Insurance checking Empathy
Software they use
HoHotdocClClinikoBeBest PracticeZoZoomMiMicrosoft 365
Cost comparison
What a patient coordinator costs a year
Local figures are salary plus 12% super and NSW payroll tax.
$25k
$50k
$75k
$61k
$69k
$77k
$14k
Local entry$52k salaryLocal typical$59k salaryLocal senior$65k salaryAdept$1,200/mo
Estimated saving
79%
About $54,691 a year against a typical local hire in NSW, before recruitment fees, leave cover, equipment and desk space.
A typical day
What a working day can look like
An example in Sydney time. Your patient coordinator follows your priorities and your tools.
8:00am
Appointment book
Confirms the day's appointments and fills cancellations.
9:30am
Patient enquiries
Handles calls and messages, and books follow-ups.
11:00am
Billing
Processes claims and billing in your practice software.
1:30pm
Records and referrals
Updates records and chases referrals and results.
3:00pm
Payments
Follows up outstanding accounts politely and on time.
5:00pm
Hand-over
Leaves the front desk a clear list for tomorrow.
Available talent
Healthcare talent you can interview
Questions
Hiring a patient coordinator
Something else on your mind? Our Australian team can talk it through.
Can they handle patient phone calls?
Yes. Inbound calls for bookings, enquiries, and results inquiries are handled via VoIP with Australian numbers.
Are they trained in medical confidentiality?
Yes. Patient privacy and confidentiality under Australian health privacy law is part of all healthcare placement onboarding.
Can they send appointment reminders?
Yes — SMS, email, and phone reminders via Hotdoc or your practice management system.
Can they coordinate telehealth bookings?
Yes. Telehealth scheduling, sending video consultation links, and patient tech support are within scope.
How do they handle distressed patients?
De-escalation and empathy are screened during hiring. Complex clinical or mental health escalations go directly to the treating clinician.
Where they work
Industries and states
*Estimate compares $14,400 a year with a $58,500 salary plus 12% super and NSW payroll tax (5.45%, payable once wages pass the state threshold).
Ready when you are
Meet your patient coordinator this month
Tell us what you need and we'll shortlist candidates for you to interview. $1,200 a month + GST, with no upfront fees.
