Hire an Offshore Inbound Support Agent
An Inbound Support Agent receives and handles incoming customer calls — resolving issues, answering enquiries, and delivering a professional brand experience on every interaction.
Skills Required
What a Inbound Support Agent brings to your team
Tools Commonly Used
Software they're ready to use
Cost Comparison
What you pay vs what you save
AU Equivalent Salary
$50,000–$62,000
per year (annual AUD)
Typical local hire cost for a Inbound Support Agent in Australia, excluding super and overheads.
Adept Monthly Fee
$1,100–$1,500
per month (AUD, all-in)
$13,200–$18,000 per year. Includes talent, HR, payroll, and compliance management.
Estimated annual saving
~A$40,400 per year
Based on midpoint AU salary vs average Adept annual fee. Excludes super, leave loading, and local recruitment costs.
Why Offshore
Why hire an offshore Inbound Support Agent?
Handle high inbound call volume at 50–60% of local call centre cost
Warm, professional call handling that reflects well on your brand
Scalable — add agents during peak periods without long-term local commitments
Industries
Industries that hire a Inbound Support Agent
Hire in Your State
Hire a Inbound Support Agent by state
Common Questions
Hiring a Inbound Support Agent — FAQs
Ready to hire an offshore Inbound Support Agent?
Tell us your requirements and we'll match you with the right candidate in as little as 10 days. From A$1,100/mo.