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IndustriesE-commerce & Retail
E-commerce & Retail · 35 roles
Offshore staff for e-commerce & retail.
Australian e-commerce brands and retailers are scaling faster than local hiring allows. Adept places offshore e-commerce professionals who manage the day-to-day operations that keep your store running — from customer service and order fulfilment coordination to marketplace management and product listing optimisation.
Why offshore
Why e-commerce & retail businesses hire with us.
01
Provide extended customer service hours without overnight wage premiums
02
Manage high-volume order processing and returns at scale
03
Maintain product catalogues and marketplace listings efficiently
04
Support digital marketing execution — social scheduling, email, and content
Roles for e-commerce & retail
35 roles, priced per month.
Virtual Assistant
AU salary $50–65k$1,250 /mo + GST
Data Entry Specialist
AU salary $46–58k$1,200 /mo + GST
Office Manager
AU salary $65–85k$1,650 /mo + GST
Inside Sales Specialist
AU salary $65–85k$1,650 /mo + GST
CRM Administrator
AU salary $65–85k$1,650 /mo + GST
SEO Specialist
AU salary $65–90k$1,600 /mo + GST
Digital Marketing Officer
AU salary $60–80k$1,450 /mo + GST
Content Writer
AU salary $55–75k$1,350 /mo + GST
Social Media Manager
AU salary $60–78k$1,450 /mo + GST
Email Marketing Specialist
AU salary $62–82k$1,500 /mo + GST
Plus 25 more in the role catalogue.
What they take off your plate
The work that piles up every week.
E-commerce is one of the highest-growth segments for offshore staffing in Australia. The work is process-driven, digital by nature, and perfectly suited to remote delivery. Whether you're on Shopify, Amazon, or your own platform, Adept has placed staff who know your environment.
Customer service via email, chat, and tickets (Zendesk, Gorgias, Freshdesk)
Order management and fulfilment coordination
Product listing creation, optimisation, and updates
Returns and refund processing
Marketplace management (Amazon, eBay, Catch, Kogan)
Inventory reconciliation and supplier PO management
Software
Tools these roles work in.
Microsoft ExcelHubSpotSAPCanvaFigmaGitHubSalesforceXero
Using something else? Tell us at the brief and we'll shortlist people who know it.
Can offshore staff manage our Shopify store?
Yes. We place Shopify-experienced candidates regularly. They can handle product uploads, order management, discount code setup, basic theme edits, and app integrations under your supervision.
How do offshore agents handle upset customers?
We match you with candidates who have customer service experience and strong English communication skills. You provide your tone-of-voice guidelines and escalation procedures — offshore agents follow your service standards exactly.
Can offshore staff manage our Amazon Seller Central account?
Yes. We have candidates with direct Amazon Seller Central and Vendor Central experience, including listing management, A+ content, FBA inventory, and case management with Amazon Support.
What hours can offshore e-commerce staff cover?
Philippine time (PHT) overlaps with AEST by 1–3 hours naturally. Many e-commerce clients schedule offshore staff from 7am–3pm PHT (8am–4pm AEST) or 6am–2pm PHT for extended coverage into early morning.
Is offshore staffing suitable for a small online retailer?
Absolutely — in fact, a single well-placed offshore customer service and operations person can free up a founder to focus entirely on growth. Many of our e-commerce clients started with one hire and now run full offshore teams.
For e-commerce & retail
Hand over the admin by next month.
Tell us about your workload. We'll recommend the right roles and send you profiles to interview.
