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IndustriesInsurance
Insurance · 2 roles
Offshore staff for insurance.
Insurance companies and brokerages across Australia are dealing with rising claims volumes, complex compliance requirements, and increasing customer expectations — all on tightening margins. Adept places offshore insurance professionals who handle the processing and administrative workload so your local brokers and underwriters can focus on relationship and risk.
Why offshore
Why insurance businesses hire with us.
01
Reduce claims processing and policy administration costs per transaction
02
Handle high enquiry volumes without proportional local headcount growth
03
Maintain compliance documentation and audit trails under supervision
04
Extend service hours for customer support and renewals without overtime
Roles for insurance
2 roles, priced per month.
What they take off your plate
The work that piles up every week.
The insurance industry runs on data, documentation, and process. From policy issuance to claims handling, a significant proportion of insurance work is administrative in nature — and well-suited to offshore delivery with the right controls in place.
Policy issuance, renewal, and endorsement processing
Claims lodgement and initial assessment documentation
Customer enquiry management and follow-up
Premium calculation and quoting support
Compliance documentation and file management
Broker support and commission reconciliation
Software
Tools these roles work in.
RingCentralDialpadFive9GenesysGoogle SheetsHubSpotSalesforceSalesforce Service Cloud
Using something else? Tell us at the brief and we'll shortlist people who know it.
Do your insurance candidates understand Australian regulatory requirements?
We source candidates with exposure to ASIC licensing frameworks, AFSL obligations, and the Insurance Contracts Act. They work under your compliance framework and the supervision of your Australian licensees.
Can offshore staff handle claims directly with customers?
Offshore staff can manage initial claims lodgement, document collection, and status communications. Liability determinations and settlement decisions remain with your licensed Australian assessors.
What insurance platforms do your candidates know?
Common platforms include ALIS, WinBEAT, Sunrise, Applied Epic, and Guidewire. We match your system requirements and provide training during the onboarding period.
How is sensitive customer financial data protected?
Offshore staff operate within your systems under role-based access controls. All staff sign comprehensive NDAs. We recommend following APRA CPS 234 data governance principles for financial services data handling.
Is this suitable for small insurance brokerages?
Yes. Small brokerages often gain the most from offshore support — a single offshore administrator handling policy processing, renewals, and client file management can free brokers to focus entirely on advice and new business.
For insurance
Hand over the admin by next month.
Tell us about your workload. We'll recommend the right roles and send you profiles to interview.
