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IndustriesHospitality & Tourism
Hospitality & Tourism · 6 roles
Offshore staff for hospitality & tourism.
Hotels, travel agencies, and tourism operators across Australia are dealing with post-pandemic demand surges, chronic local staffing shortages, and increasing operating costs. Adept places offshore hospitality and tourism professionals who handle reservations, guest communications, and back-office operations — so your on-property team can deliver the experience your guests expect.
Why offshore
Why hospitality & tourism businesses hire with us.
01
Handle reservation management and booking system administration at lower cost
02
Provide after-hours guest enquiry support without overnight staffing costs
03
Manage travel itinerary creation and supplier coordination efficiently
04
Support revenue management with rate loading and channel management
Roles for hospitality & tourism
6 roles, priced per month.
Social Media Manager
AU salary $60–78k$1,450 /mo + GST
Video Editor
AU salary $60–80k$1,500 /mo + GST
Photo Editor
AU salary $50–65k$1,200 /mo + GST
Payroll Specialist
AU salary $62–78k$1,450 /mo + GST
Customer Service Representative
AU salary $50–65k$1,250 /mo + GST
Inbound Support Agent
AU salary $50–62k$1,200 /mo + GST
What they take off your plate
The work that piles up every week.
The hospitality and tourism sector is one of the most labour-intensive in Australia. While front-of-house roles require physical presence, a significant portion of hotel, travel agency, and tour operator workload is administrative and digital — and perfectly suited to offshore delivery.
Reservation management and booking confirmations
Online review management and guest response coordination
Travel itinerary design and supplier booking
Channel manager rate loading and OTA management
Group booking coordination and event administration
Back-office accounting and reconciliation support
Software
Tools these roles work in.
Salesforce Service CloudAdobe LightroomAdobe PhotoshopAdobe Premiere ProAfter EffectsCanvaCapCutCapture One
Using something else? Tell us at the brief and we'll shortlist people who know it.
Can offshore staff manage our property management system?
Yes. We place candidates experienced in Opera, RMS Cloud, Preno, Cloudbeds, and other hospitality PMS platforms. OTA management via Siteminder, RateGain, or similar channel managers is also well within scope.
How do offshore staff handle guest complaints?
Offshore guest service staff handle written communications — email, OTA reviews, and messaging platforms. You provide tone-of-voice guidelines and escalation procedures. Complex or sensitive complaints are escalated to your local team.
Can offshore staff work with our travel booking platform?
Yes. Candidates experienced with GDS platforms (Amadeus, Sabre, Galileo), booking engines, and back-end travel systems are available. We match your specific platform requirements during candidate selection.
Is this suitable for small boutique hotels?
Yes. A single offshore reservations and admin person can take the bulk of non-physical workload off a boutique hotel's front desk, allowing your on-property team to focus on the guest experience.
Can offshore staff help manage our TripAdvisor and Google reviews?
Absolutely. Online review management is one of the most popular offshore tasks in hospitality. Offshore staff monitor new reviews, prepare response drafts, and post under your guidelines — protecting your reputation without taking your time.
For hospitality & tourism
Hand over the admin by next month.
Tell us about your workload. We'll recommend the right roles and send you profiles to interview.
