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New South Wales · Customer Support
Hire an offshore inbound support agent for NSW businesses
Hire a skilled, English-proficient offshore Inbound Support Agent for your New South Wales business from just A$1,100/month. All Adept Inbound Support Agent candidates are pre-vetted, work AEST hours — giving your NSW team real-time collaboration — and are placed within 10 business days of your brief.
You interview before you hireAEST/AEDT business hoursOne monthly price
$56,000midpoint Australian salary for a inbound support agent
Range $50–62k
5.45%NSW payroll tax on wages above the threshold
New South Wales revenue office
12%super guarantee on top of salary
ATO, from 1 July 2025
$51,738estimated yearly saving vs a typical local hire
Calculated below
Across New South Wales
Inbound Support Agent support for businesses in Sydney, Newcastle and Wollongong.
NSW
Sydney
A dedicated inbound support agent for your Sydney business, working AEST/AEDT hours and using your systems.
NSW healthcare providers and medical clinics using offshore inbound support agent professionals for inbound call handling
Inbound Support Agent from$1,200/mo
NSW
Newcastle
A dedicated inbound support agent for your Newcastle business, working AEST/AEDT hours and using your systems.
NSW ecommerce businesses and online retailers using offshore inbound support agent professionals for active listening
Inbound Support Agent from$1,200/mo
NSW
Wollongong
A dedicated inbound support agent for your Wollongong business, working AEST/AEDT hours and using your systems.
NSW insurance brokers and underwriting firms using offshore inbound support agent professionals for issue resolution
Inbound Support Agent from$1,200/mo
NSW pricing
Customer Support roles: NSW cost vs Adept.
| Role | AU salary range | Local cost /mo* | Adept /mo + GST | You save |
|---|---|---|---|---|
| Inbound Support AgentThis page | $50–62k | $5,512 | $1,200 /mo | $51,738/yr |
| Customer Service Representative | $50–65k | $5,659 | $1,250 /mo | $52,910/yr |
| Technical Support Specialist | $58–75k | $6,545 | $1,450 /mo | $61,139/yr |
| Live Chat Agent | $48–60k | $5,315 | $1,200 /mo | $49,376/yr |
| Outbound Support Agent | $50–62k | $5,512 | $1,200 /mo | $51,738/yr |
*Midpoint salary plus 12% super and 5.45% NSW payroll tax (payroll tax applies once total wages pass the state threshold). Adept prices include salary, benefits, laptop, Manila office and HR.
Why NSW businesses hire an offshore inbound support agent
A colleague on your hours, at a fraction of the cost.
- Handle high inbound call volume at 50–60% of local call centre cost
- Warm, professional call handling that reflects well on your brand
- Scalable — add agents during peak periods without long-term local commitments
- NSW businesses save 60–70% hiring an offshore Inbound Support Agent compared to the Sydney market rate of A$50,000–A$62,000 annually
Working hours overlap
Your day is their day shift.
Sydney (AEST)9:00am
Manila (PHT)7:00am
Manila is 2 hours behind Sydney (3 in daylight saving), so your business day is a normal day shift for them.
Can they handle inbound calls for Australian customers?
Yes, using VoIP with Australian phone numbers. Callers typically can't tell the agent is based offshore.
How are they trained on our products?
Structured onboarding covering product knowledge, call scripts, and escalation paths — typically 1–2 weeks before going live.
What quality measures are used?
Call recording, CSAT surveys, and regular quality scoring. Targets are agreed upfront and reviewed monthly.
Can they handle after-hours calls?
Yes, with shift arrangements. Philippine time zones are well-suited to Australian evening or weekend coverage.
Can they log calls in our CRM?
Yes. Call logging, ticket creation, and CRM updates after every interaction are standard practice.
Managed from Australia, based in Manila
Meet NSW-ready customer support talent.
Book a call with our Australian team and we'll send you profiles to interview.
