F-1304
Candidate #F-1304
Bookkeeper · 8 years experience · Xero, Bank reconciliation, BAS preparation
$1,800per month + GST
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Available now
Candidate #CS-1520
Customer Service Representative · 4 years experience · 4 years' experience
I'm a customer service rep with four years handling inbound tickets, live chat, and phone support for Australian e-commerce and SaaS companies. I resolve issues on first contact wherever possible, de-escalate frustrated customers, and I always look for the root cause to prevent repeat contacts. I'm fast on Zendesk and Intercom, I follow brand tone guidelines, and I maintain a 95%+ CSAT score. I'm looking for a brand that cares about doing right by customers.
Manila, PhilippinesPHT (UTC+8)English C1
4Years' experience
C1English (CEFR)
3Expert-level skills
Anonymised profileName shared when you interview
English C1Assessed by Adept
Skills
Each skill is rated at one of three levels during our assessment.
ZendeskExpert
Live chat supportExpert
Complaint handling / de-escalationExpert
IntercomProficient
Shopify order managementProficient
Zendesk Support AdministratorZendesk · 2022
Experience
Employer names are hidden until you book an interview.
2021 – now
Customer Service Rep · AU direct-to-consumer brand
Handled 80+ tickets/day via email and live chat. CSAT 96%. Maintained knowledge base documentation.
2020 – 2021
Support Specialist · PH outsourced call centre
Inbound voice support for an AU telecoms client. Average handle time 4.2 mins.
Working with this candidate
Interviews run on Zoom. Your account manager sets them up within one business day of your request.
Availability: Available nowBased in: Manila, PhilippinesWorks: your business hours, Mon–Fri
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