Hire an Offshore Technical Support Specialist
A Technical Support Specialist resolves customer product and software issues through systematic troubleshooting — handling Level 1 and Level 2 technical enquiries via support tickets, phone, and remote session tools.
Skills Required
What a Technical Support Specialist brings to your team
Tools Commonly Used
Software they're ready to use
Cost Comparison
What you pay vs what you save
AU Equivalent Salary
$58,000–$75,000
per year (annual AUD)
Typical local hire cost for a Technical Support Specialist in Australia, excluding super and overheads.
Adept Monthly Fee
$1,300–$1,800
per month (AUD, all-in)
$15,600–$21,600 per year. Includes talent, HR, payroll, and compliance management.
Estimated annual saving
~A$47,900 per year
Based on midpoint AU salary vs average Adept annual fee. Excludes super, leave loading, and local recruitment costs.
Why Offshore
Why hire an offshore Technical Support Specialist?
L1/L2 technical support at 40–50% of local support engineer cost
Extend coverage to business hours plus evening support without shift penalties
Strong technical aptitude combined with excellent English communication
Industries
Industries that hire a Technical Support Specialist
Hire in Your State
Hire a Technical Support Specialist by state
Common Questions
Hiring a Technical Support Specialist — FAQs
Ready to hire an offshore Technical Support Specialist?
Tell us your requirements and we'll match you with the right candidate in as little as 10 days. From A$1,300/mo.