Professional Summary
I'm an account manager with five years managing mid-market B2B accounts for Australian companies. I build strong client relationships, identify upsell opportunities, and run regular QBRs. My accounts have averaged 105% net revenue retention over three years. I'm comfortable presenting to senior stakeholders, resolving escalations, and collaborating with delivery teams to ensure client outcomes are met. I'm looking for a long-term account management role where I can own a portfolio.
Skills
Work Experience
Account Manager
AU software company • 2020-02 – Present
Managed 28 mid-market accounts (ARR A$1.2M). Achieved 112% NRR in FY24.
Customer Success Associate
PH SaaS company • 2019-01 – 2020-01
Onboarded new customers, handled support escalations, and tracked product adoption metrics.
Certifications
Customer Success Manager Certified
SuccessHACKER • 2021-07
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