E-commerce & Retail
Offshore E-commerce & Retail Staffing Solutions
Australian e-commerce brands and retailers are scaling faster than local hiring allows. Adept places offshore e-commerce professionals who manage the day-to-day operations that keep your store running — from customer service and order fulfilment coordination to marketplace management and product listing optimisation.
The Opportunity
Why offshore staffing works for E-commerce & Retail
E-commerce is one of the highest-growth segments for offshore staffing in Australia. The work is process-driven, digital by nature, and perfectly suited to remote delivery. Whether you're on Shopify, Amazon, or your own platform, Adept has placed staff who know your environment.
The Case for Offshore
Why outsource E-commerce & Retail tasks?
Provide extended customer service hours without overnight wage premiums
Manage high-volume order processing and returns at scale
Maintain product catalogues and marketplace listings efficiently
Support digital marketing execution — social scheduling, email, and content
Typical Placements
Common roles in E-commerce & Retail
These are the roles Australian e-commerce & retail businesses most commonly place with Adept. Each is matched based on your specific requirements, software stack, and team structure.
- E-commerce Customer Service Agent
- Order Management Specialist
- Product Listing Coordinator
- Marketplace Operations Manager
- Inventory Administrator
- Digital Marketing Assistant
Day-to-Day Work
Common tasks we handle
Customer service via email, chat, and tickets (Zendesk, Gorgias, Freshdesk)
Order management and fulfilment coordination
Product listing creation, optimisation, and updates
Returns and refund processing
Marketplace management (Amazon, eBay, Catch, Kogan)
Inventory reconciliation and supplier PO management
Common Questions
E-commerce & Retail staffing — FAQs
Ready to hire offshore E-commerce & Retail staff?
Tell us your role requirements and we'll match you with the right candidate in as little as 10 days.