F-1304
Candidate #F-1304
Bookkeeper · 8 years experience · Xero, Bank reconciliation, BAS preparation
$1,800per month + GST
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Available now
Candidate #T-F3FBDDC9A9
Virtual Assistant and Quality Assurance Specialist · 21 years' experience
Results-driven professional with extensive experience in executive support, operations, and customer service. Skilled at optimising workflows, managing priorities, and delivering high-quality results in fast-paced, remote environments. Recognised for strong organisation, clear communication, and a proactive approach to problem solving.
Manila, PhilippinesPHT (UTC+8)English C1
21Years' experience
C1English (CEFR)
3Expert-level skills
Anonymised profileName shared when you interview
English C1Assessed by Adept
Skills
Each skill is rated at one of three levels during our assessment.
Executive and administrative supportExpert
Calendar and travel managementProficient
Project coordinationProficient
Process improvementProficient
Client and customer relationsExpert
Operations managementProficient
Communication and correspondenceProficient
Report generation and analysisProficient
Problem solvingProficient
Confidentiality and discretionProficient
Lead generation and appointment settingProficient
Quality assurance and compliance evaluationExpert
Microsoft 365Proficient
Google WorkspaceProficient
Trello, Asana and Monday.comProficient
Slack and Microsoft TeamsProficient
Zoom and Google MeetProficient
CRM platformsProficient
Canva and Adobe AcrobatProficient
Social media managementProficient
Social Media Management CertificateThe Social Army · 2025
General Virtual Assistant Mastery CourseThe Social Army · 2025
Medical Billing and Administrative VA TrainingVA Growth PH · 2024
Graphic Design with Canva CertificateKursoPH · 2024
Coffee Copywriting CourseKursoPH · 2024
Experience
Employer names are hidden until you book an interview.
2026 – now
Appointment Setter and Lead Generation Specialist · Web design and digital marketing agency
Conducted high-volume outbound prospecting for website and digital marketing services. Presented free website previews, qualified leads, addressed objections, and scheduled appointments while maintaining CRM records.
2025 – now
Social Media Manager and Business Owner · Meal-prep business (self-owned)
Manage digital branding and Facebook promotion. Create Canva marketing assets, promotional copy, and content calendars. Handle customer inquiries, order intake, and online engagement.
2025 – 2026
Freelance Data Annotator and AI Trainer · AI training and data annotation platform
Annotated data and evaluated AI-generated content against project guidelines and quality benchmarks. Applied consistent analytical judgment and attention to detail to support AI training and model improvement.
2025 – 2026
Vendor Relationship Specialist · BPO and contact centre
Coordinated vendor operations and stakeholder communications for an international account. Maintained vendor records, tracked documentation requirements, and facilitated cross-team issue resolution within project timelines and quality standards.
2024 – 2025
Client Success Specialist and Administrative Support · Australian online course and training services business
Supported international clients through inquiry resolution and timely follow-ups. Coordinated documentation with training organisations and internal teams, tracked milestones in CRM systems, and monitored online reviews to support client satisfaction.
2011 – 2024
Senior Quality Analyst · BPO and contact centre
Evaluated customer interactions for business, client, and regulatory compliance. Analysed performance trends and root causes, and partnered with operations leaders on corrective actions, quality benchmarks, process improvements, and frontline coaching.
2005 – 2011
CSR, TSR and Sales Operations Representative · BPO and contact centre
Delivered inbound and outbound support for local and international accounts. Handled customer inquiries, technical support, sales activities, lead qualification, appointment setting, and accurate customer documentation.
Working with this candidate
Interviews run on Zoom. Your account manager sets them up within one business day of your request.
Availability: Available nowBased in: Manila, PhilippinesWorks: your business hours, Mon–Fri
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