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Retail-savvy offshore customer service reps who understand your day-to-day workflow.
Retailers and e-commerce operators use offshore staff for inventory admin, support and marketing operations. Adept places customer service reps who already understand retail workflows, terminology and pace — so onboarding is short and impact comes early.
What They Do
Email and live chat support
Phone-based customer service
Zendesk, Intercom and Gorgias
Order tracking and refunds
Escalation triage
QA and tone consistency
Why Adept
Coverage during your business hours
Trained on AU phone etiquette
Scale your team without scaling overhead
Replaceable within days if needed
Retail-specific experience
Common Questions
Tell us your requirements and we'll match you with a pre-vetted Customer Service Representative who understands Retail.