Do they have AU accents?

Most are accent-neutral; we can specifically request AU-tuned phone agents.

Which tools do they know?

Zendesk, Intercom, Gorgias, Freshdesk, HubSpot Service Hub and more.

Can they handle phone calls?

Yes, with a VoIP setup we'll help you configure on day one.

Do they know real estate?

Yes — we screen for real estate experience as part of the shortlisting brief.

Offshore Customer Service Reps for Real Estate | Adept Staffing

Real estate agencies use offshore support to keep admin tight while front-of-house focuses on listings and clients. Adept places customer service reps who already understand real estate workflows, terminology and pace — so onboarding is short and impact comes early.

What They Do

Real Estate responsibilities an offshore Customer Service Representative covers

Email and live chat support

Phone-based customer service

Zendesk, Intercom and Gorgias

Order tracking and refunds

Escalation triage

QA and tone consistency

Why Adept

Why Real Estate firms choose Adept

1

Coverage during your business hours

2

Trained on AU phone etiquette

3

Scale your team without scaling overhead

4

Replaceable within days if needed

5

Real Estate-specific experience

Common Questions

Offshore Customer Service Representatives for Real Estate — FAQs

Scale your Real Estate team with offshore Customer Service Representatives

Tell us your requirements and we'll match you with a pre-vetted Customer Service Representative who understands Real Estate.

Book a consultation How it works

Offshore Customer Service Reps for the Real Estate Industry

Real Estate responsibilities an offshore Customer Service Representative covers

Why Real Estate firms choose Adept

Offshore Customer Service Representatives for Real Estate — FAQs

Scale your Real Estate team with offshore Customer Service Representatives