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Fully managed offshore customer service reps for Australian businesses — placed, onboarded and supported by Adept.
Cover your AU business hours, hold service quality, and lower headcount cost. Adept places customer service reps with AU brand experience and Zendesk / Intercom skills.
Why Adept
Coverage during your business hours
Trained on AU phone etiquette
Scale your team without scaling overhead
Replaceable within days if needed
What They Do
Email and live chat support
Phone-based customer service
Zendesk, Intercom and Gorgias
Order tracking and refunds
Escalation triage
QA and tone consistency
Common Questions
Tell us your requirements and we'll design a solution in as little as 10 business days.