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Skilled, English-fluent offshore customer service reps working in Newcastle business hours — fully managed by Adept.
Newcastle businesses get Sydney-level talent without Sydney-level rates. Adept sources dedicated customer service reps from the Philippines who slot into your team like a local hire — at a fraction of the cost. You stay focused on growth; we handle recruitment, payroll, equipment and ongoing HR.
Why Adept
Coverage during your business hours
Trained on AU phone etiquette
Scale your team without scaling overhead
Replaceable within days if needed
Newcastle-friendly business hours coverage
What They Do
Email and live chat support
Phone-based customer service
Zendesk, Intercom and Gorgias
Order tracking and refunds
Escalation triage
QA and tone consistency
Common Questions
Tell us your requirements and we'll match you with a pre-vetted Customer Service Representative in as little as 10 business days.